Acano Solution Manuel d'utilisateur télécharger pdf (Page 49)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 49

Collecting a SIP Trace

1. Make sure that the testing call will be unencrypted: sign in to the Web Admin Interface and

go to Configuration > Call settings. Ensure that SIP Media Encryption is disabled.

2. Go to Configuration > Outbound calls, and ensure that the appropriate Outbound Calls

rule has Encryption set to Unencrypted.

3. Flush the DNS cache on the Acano server or virtualized deployment:

a. sign in to the MMP and execute the following commands in turn: dns mmp flush and

dns app flush

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Acano Solution Manuel d'utilisateur Page 49