Acano Solution Manuel d'utilisateur télécharger pdf (Page 48)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 48

Obtaining log and crash files on the PC Client

In the unlikely event that you encounter a PC Client crash, go to C:\Users\<your

name>\AppData\Roaming\Acano and email supp[email protected]m the most recent files along

with your full contact details. There may be more than one file with the same time stamp for each

event: send them all.

Obtaining the log file for a iPad/iPhone client

To download the log/crash file, sync the iPad or iPhone with iTunes on your PC or Mac; the

crash reports are stored at:

 On Windows 7: C:\Users\<user_name>\AppData\Roaming\Apple

computer\Logs\CrashReporter/MobileDevice

 On Mac: ~/Library/Logs/CrashReporter/MobileDevice

Obtaining the log file for a iOS client

You can get some logs at ~/Library/Application Support/caches/com.acano.client/

Obtaining a log file on a WebRTC Client

If you experience an issue during a call you can download a log file to send to Acano support as

follows:

1. In the In-Call view, click .

2. Click .

3. Click Show diagnostic information.

4. Right-click and select Save As. Choose a directory in which to store the file and click Save.

By default the filename is of the form web_client_debug.html.

Collecting Diagnostic Information from the Acano server

When you generate a diagnostic log on an Acano client that is in a call, the Acano server also

generates a diagnostic log automatically. Go to Acano server WebUI > Status > General, at

bottom of the page, you could find the diagnostic log with time stamp. Download the one with

correct time stamp.

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Acano Solution Manuel d'utilisateur Page 48