Acano Solution Manuel d'utilisateur télécharger pdf (Page 12)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 12

2. Check that the domain part of the login username is the same as the XMPP domain, for

example:

xmpp domain: example.com

SSH to the MMP and type the command xmpp to see the XMPP domain. If the login

username domain part differs from the XMPP domain, change the login username domain

part to match the XMPP domain.

2.5 Client Reports “username or password is incorrect” in the

1. Open the Core server logs and search for the LDAP lookup; has the LDAP account been

suspended or is it wrong? Can the user log in to another application using these credentials?

Check with your LDAP admin team.

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Acano Solution Manuel d'utilisateur Page 12